Complacency Among the Partnership? Here's How to Tackle It


It seems you can throw a GFC (Global Financial Crisis) at a firm, have their competitors stealing staff and clients, debtor and work in progress levels skyrocketing and profits plateaued, and yet still be faced with partners not wishing to rock the boat or confront issues. When you talk to partners in such firms it is not uncommon to hear things like, “At least our profit levels are okay,” or “We have an okay bunch of lawyers and staff turnover is not too bad.”


While this situation is all too common, the root causes can be quite complex and difficult to tackle. While complacency is often blamed this can be a cover for things like avoidance behaviour or even fear. Or partners simply feel they can't be bothered, as without added discomfort they are still able to make a 'good' profit. In other words, “It ain't broke so don’t fix it,” or in Australian terms, “She’ll be right, mate.”

Unfortunately, all these explanations avoid the real issues. Complacency in whatever form it presents itself must be addressed — not necessarily with a belt of ammo and six-guns, but confront it you must.  Try some or all of the following, depending on what your instincts tell you:

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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