When outsourcing turns sour

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Julian S Millstein and Sherman Kahn of international law firm Morrison & Foerster explain how outsourcing disputes can be resolved with the minimum of fuss.

Long-term IT outsourcing relationships invariably produce disputes involving scope, price, performance and delays, or changed requirements. Resolving these disputes is fundamental to good governance of outsourcing agreements. In most instances, alternative dispute resolution procedures (ADR) can provide a mutually acceptable pathway to dispute resolution.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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