Continuity in IT Outsourcing


Lately, IT Outsourcing (ITO) has become a key business strategy and market trends such as multisourcing and globalization have made the outsourcing relationship even more complex. Considering the growing strategic value of the ITO projects for customer organization, the need to identify and manage all risks endangering the outsourcing relationship and to take the necessary measures for ensuring business continuity, becomes indisputable.

The intent of the present study was to research contractual instruments to ensuring service and business continuity of the customer in an ITO project, as the general legal framework currently does not provide specific ITO continuity related solutions. This thesis endeavors to show that tools such as Back-up and Disaster Recovery provisions, Software Escrow Agreements, Step-in Rights and Exit Provisions, complemented by an evolutionary IT project management, are among the key efficient measures applicable when continuity is targeted.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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