Managing Client Expectations - The Key to Success


Things are going along well with your client until one fateful day when they tell you they are not satisfied with your services. That's one scenario. Another is that you've done a great job on one engagement but you don't get asked back for another.

If you are a consultant or a member of an organization that works with clients, you know that closing the deal is only the beginning. The real work comes in delivering something that the client will think is so great that you are top-of-mind for their future requirements. How can you make sure that they are thrilled with your work? The answer is this: You must become a master at setting and managing their expectations.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Ruth Gerath, Gerath & Company | Attorney Advertising

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