It matters what you measure: Leveraging strategic metrics (Edge Int'l)

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Many law firm partners get obsessed with the wrong measurements. The firm's position in the league tables, its growth and relative size in terms of revenues, people and offices may be interesting but they are often not totally relevant to clients. I know of firms that have declined to divest an unprofitable practice group on the simple grounds that they would lose some revenue and thereby several places in the league table of top firms for their jurisdiction.

The choice of metrics provides considerable challenges for many firms. The headline is that measuring organizational activities with reasonable frequency ensures that progress is achieved, provided always that the right things are measured.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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