Considering outsourcing? Do you really know why? (Edge Int'l)


There is no getting away from the swell of interest law firms and corporate legal departments are showing in using outsourcing as a business tool. The trend has been given a very strong helping hand by the depressed economic climate but it began building back before any bank failed. The legal world operates on a 'fast follower' model and the steady growth of outsourcing means Managing Partners and General Counsel now regularly get, “Hey, the competition is outsourcing - shouldn't we be doing that?”


I've been immersed in legal outsourcing from both sides of the fence for much of the last four years and believe it can offer a lot. But the first question I ask each business I work with is,  "What are you trying to achieve?" I try to get them to cycle back, delete that word "outsourcing" for a moment.

At least 50% of the time, when I get the answers, I would not propose outsourcing as the first or best solution. That applies whether we're talking about legal process outsourcing (LPO) or support function / business process outsourcing (BPO).

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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