Social Media Is Not A Replacement For Direct, One-on-One Communication


I recently hired a terrific online technician to complete a job originally started correctly by another project manager.

Everything’s running smoothly now, but for more than a week I received no response from the project manager despite multiple telephone, e-mail and text messages.

His reply came several days later, via a Facebook Instant Message. He attempted to have our conversation on FB, but I told him that I did not want to discuss our work this way. He proceeded anyway, resulting in my having to request a telephone conversation — twice.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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