Don't Use the Word Change In Polite Company - Well, That Will Change Too


The one word that seems to terrify most professionals is change.

The traditional format for professional firm structure, management, governance, and behavior, while rooted in what might have been pre-historic times, seems to have been institutionalized somewhere in the 19th century. In many respects, the law and accounting firms of most of the 20th century are barely different from those depicted by Charles Dickens. In America, the most profound difference in its current form may well be the absence of wigs.

Yet, the last 20 years seems to have begun to generate the chaos and confusion that?s a precursor to change ? changes in client relations, in frank marketing (Bates v. State Bar of Arizona, U.S. Supreme court, 1977), in governance, in organizational and cultural dynamics. In The Marcus Letter and other articles, and in several books, I?ve not only chronicled the chaos, but suggested that profound change in the professions was on the way. In Client at the Core (John Wiley & Sons, 2004), my latest book (with August Aquila), I posited that the practices of law and accounting are no longer driven by the firms themselves, but by the clients and their needs.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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