Handling Difficult Client Conversations


It isn't always easy dealing with clients, particularly when you have to tell them something you know they don't want to hear, or when a client has a complaint.

Often, conflicts arise because clients feel you don't understand their point of view. It's easy to forget that clients - even business clients - have an emotional investment in their legal matter. To you, it may be just another case. But to the client, it's their life, their livelihood, or their business.

When those difficult or uncomfortable client conversations arise, how can you handle them? Read on for tips on how to communicate effectively with your clients - even in difficult situations.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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