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Young Lawyers Client Services

Go Visit Your Client’s Place of Business

by Wicker Park Group on

I get the pleasure of seeing some pretty amazing places of business for my job. We get sent to all sorts of businesses all around the world to interview law firm clients and learn about their businesses and how the law firms...more

How (And Why) to Personalize Your Lawyer-Client Connections

by JD Supra Perspectives on

Getting to know the personal interests, concerns, and desires of the people for whom you do legal work is essential. ...more

Apology? In Litigation? Really?

by Varnum LLP on

Countless clients have begun our relationship with this simple statement. Why wouldn’t a person who caused an accident resulting in serious injury say this simple thing? There are a lot of reasons. First, the insurance...more

10 Trends Law Firm CMOs See Happening Right Now

by LawVision Group LLC on

In a recent roundtable meeting of CMOs from mid-sized regional firms, participants identified 10 trends they are seeing in 2017....more

Vanilla. Tastes good, but It’s a Bad Way to Market.

by Valorem Law Group LLC on

If you spend any time reading law firm websites, you soon come to one conclusion: all of them were written by the same person. We know this because all law firms say the same things–best schools, best lawyers,...more

Few States Still Have an Ethics Opinion Regarding Lawyer Cloud Usage: eDiscovery Best Practices

by CloudNine on

The Legal Technology Resource Center (LTRC) of the American Bar Association’s (ABA) web site has a great resource for those who want more information regarding a variety of technical topics, including the ethics for lawyers...more

5 Early Warning Signs of Law Firm Decline

by Hayse LLC on

Most problems are more easily resolved when addressed early. Pressures driving law firm instability and decline are no exception. The likelihood of early detection is enhanced by incorporating a routine...more

Active Listening Techniques To Build Your Book of Business

by Wicker Park Group on

At Wicker Park Group, we conduct many business development workshops each year and believe strongly in the value of case studies as the best way for attorneys, usually acting in groups, to practice “meeting” with a client...more

Back to Basics: 10 Steps to Take After Client Feedback

by Wicker Park Group on

The only hard and fast rule we have about feedback is: “Don’t ASK unless you are willing to ACT!” It is far more damaging to ask for feedback and not address it than it is to not ask at all. As Nat shared in a recent post,...more

In-House Perspective: Operating in a Complex World Can be Complicated

by JD Supra Perspectives on

The latest in our series of perspectives by in-house attorneys; on operating successfully in a complex world, by Matt Fawcett, senior VP, general counsel, chief compliance counsel, and secretary for NetApp....more

Can QUORA Help Your Law Firm Find New Clients?

by Apto Marketing LLC on

Engaging on Quora can amount to a prospective client throwing a question out into the ether that you can answer directly....more

Talent and Client Retention and Growth: Nothing Grows Under the Banyan Tree

by LawVision Group LLC on

“Nothing grows under a banyan tree.” This Indian proverb speaks of leadership styles. The banyan is a great tree. It spreads its branches, drops air-roots, develops secondary trunks and covers the land. A full grown banyan...more

5 Fundamentals of Collecting Fees

by Dentons on

It pays to implement an effective billing system—literally. On the front end, having a system in place increases realization rates because it gets money in the door. On the back end, fee disputes and related malpractice...more

Make It Easy

by Wicker Park Group on

At the beginning of 2015, I was given the great opportunity to become a strategic partner with the Wicker Park Group, the preeminent firm focused on client feedback in the legal industry today. At our first meeting, I asked...more

Be accountable to your clients

by Ary Rosenbaum on

People don’t like to be accountable for the most part. It’s just human nature to blame someone else. Heck, I used to do it at work and I still do it at home....more

Your Client Was Just Fired…Now What?

by Wicker Park Group on

It happens. General counsel get fired—and sometimes fired very publicly. And law firms are rarely prepared for the unexpected people changes at their clients, let alone have a clear plan as to how they might impact the work...more

Email Etiquette: Think About It From Your Client’s Perspective

by Valorem Law Group LLC on

I just spent a couple of minutes looking for the telephone number of someone who sent me an email. No big deal, except that if it is your client’s time spent looking for your number, it is a big deal. If you do something...more

Dishing on the Importance of Good Client Care

by JD Supra Perspectives on

Chew on this: Society 54's Morgan Lewis shows why client service matters to your law firm's bottom line....more

Back to Basics: Who Should Interview Your Clients for Feedback and How?

by Wicker Park Group on

Most experts agree the most effective method of seeking client feedback is through face-to-face conversations at the client’s place of business. However, there are times and circumstances when different methods, like...more

Client Satisfaction is Dead…

by LawVision Group LLC on

Client satisfaction is dead – or you may be, if that is your primary focus as an organization. This seemingly radical statement is but one conclusion you might draw from reading Value As a Service, a fabulous new book by Rob...more

Things Lawyers Do - An In-House Client's Perspective...

by JD Supra Perspectives on

A call to a law firms for better client service by Matt Fawcett, senior VP, general counsel for multinational data storage and management company NetApp....more

“We’ve got Stephanie” – A Southwest Airlines Lesson in Client Service for Law Firms

by JD Supra Perspectives on

A lesson in why it matters to treat your clients and your clients’ problems as your own....more

The Four Questions of Client Loyalty

by Wicker Park Group on

At the end of a client feedback interview last week, the senior in-house counsel I was speaking with summed up the relationship by saying, “At the end of the day, they get all my work because they make me look...more

GE, Like McDonalds, is Outsourcing Some Corporate Functions. How Soon Before It Happens With Law Departments?

by Valorem Law Group LLC on

My last post recounted McDonalds’ creation of its own ad agency and posited the question whether bespoke law firms could be far behind. Enter GE. Yes, that GE. According to CFO.com, GE is transferring about 600 of its...more

“Switch” On Business Development Skills With Associates

by Wicker Park Group on

Many years ago, one of my prior firms looked to hire its first business development “lead generator.” The candidate we selected had graduated from law school and served as a client of the firm. He had an impressive network of...more

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