News & Analysis as of

Young Lawyers Client Services

Back to Basics: 10 Steps to Take After Client Feedback

by Wicker Park Group on

The only hard and fast rule we have about feedback is: “Don’t ASK unless you are willing to ACT!” It is far more damaging to ask for feedback and not address it than it is to not ask at all. As Nat shared in a recent post,...more

In-House Perspective: Operating in a Complex World Can be Complicated

by JD Supra Perspectives on

The latest in our series of perspectives by in-house attorneys; on operating successfully in a complex world, by Matt Fawcett, senior VP, general counsel, chief compliance counsel, and secretary for NetApp....more

Can QUORA Help Your Law Firm Find New Clients?

by Apto Marketing LLC on

Engaging on Quora can amount to a prospective client throwing a question out into the ether that you can answer directly....more

Talent and Client Retention and Growth: Nothing Grows Under the Banyan Tree

by LawVision Group LLC on

“Nothing grows under a banyan tree.” This Indian proverb speaks of leadership styles. The banyan is a great tree. It spreads its branches, drops air-roots, develops secondary trunks and covers the land. A full grown banyan...more

5 Fundamentals of Collecting Fees

by Dentons on

It pays to implement an effective billing system—literally. On the front end, having a system in place increases realization rates because it gets money in the door. On the back end, fee disputes and related malpractice...more

Make It Easy

by Wicker Park Group on

At the beginning of 2015, I was given the great opportunity to become a strategic partner with the Wicker Park Group, the preeminent firm focused on client feedback in the legal industry today. At our first meeting, I asked...more

Be accountable to your clients

by Ary Rosenbaum on

People don’t like to be accountable for the most part. It’s just human nature to blame someone else. Heck, I used to do it at work and I still do it at home....more

Your Client Was Just Fired…Now What?

by Wicker Park Group on

It happens. General counsel get fired—and sometimes fired very publicly. And law firms are rarely prepared for the unexpected people changes at their clients, let alone have a clear plan as to how they might impact the work...more

Email Etiquette: Think About It From Your Client’s Perspective

by Valorem Law Group LLC on

I just spent a couple of minutes looking for the telephone number of someone who sent me an email. No big deal, except that if it is your client’s time spent looking for your number, it is a big deal. If you do something...more

Dishing on the Importance of Good Client Care

by JD Supra Perspectives on

Chew on this: Society 54's Morgan Lewis shows why client service matters to your law firm's bottom line....more

Back to Basics: Who Should Interview Your Clients for Feedback and How?

by Wicker Park Group on

Most experts agree the most effective method of seeking client feedback is through face-to-face conversations at the client’s place of business. However, there are times and circumstances when different methods, like...more

Client Satisfaction is Dead…

by LawVision Group LLC on

Client satisfaction is dead – or you may be, if that is your primary focus as an organization. This seemingly radical statement is but one conclusion you might draw from reading Value As a Service, a fabulous new book by Rob...more

Things Lawyers Do - An In-House Client's Perspective...

by JD Supra Perspectives on

A call to a law firms for better client service by Matt Fawcett, senior VP, general counsel for multinational data storage and management company NetApp....more

“We’ve got Stephanie” – A Southwest Airlines Lesson in Client Service for Law Firms

by JD Supra Perspectives on

A lesson in why it matters to treat your clients and your clients’ problems as your own....more

The Four Questions of Client Loyalty

by Wicker Park Group on

At the end of a client feedback interview last week, the senior in-house counsel I was speaking with summed up the relationship by saying, “At the end of the day, they get all my work because they make me look...more

GE, Like McDonalds, is Outsourcing Some Corporate Functions. How Soon Before It Happens With Law Departments?

by Valorem Law Group LLC on

My last post recounted McDonalds’ creation of its own ad agency and posited the question whether bespoke law firms could be far behind. Enter GE. Yes, that GE. According to CFO.com, GE is transferring about 600 of its...more

“Switch” On Business Development Skills With Associates

by Wicker Park Group on

Many years ago, one of my prior firms looked to hire its first business development “lead generator.” The candidate we selected had graduated from law school and served as a client of the firm. He had an impressive network of...more

Best Way to Develop Business? Pay Attention

by JD Supra Perspectives on

The single best way to improve your business development expertise is not to read articles like this. ...more

Back to Basics: Don’t Get Client Feedback Without Preparation

by Wicker Park Group on

Whether conducting interviews face to face or via telephone, we recommend spending 20 to 30 minutes with the primary relationship lawyer (and potentially a group of lawyers who have significant experience and interaction with...more

Back to Basics: 8 Strategies for Choosing Your Next Client Feedback Interviews

by Wicker Park Group on

Wicker Park Group is revisiting some of the essential processes around Client Feedback Interviews in a new series of blog posts called “Back to Basics.” This is the first article in the series. Check back regularly for...more

Law Firm Professional Development: The Importance of Trust

by LawVision Group LLC on

An element that is rarely included in professional development and related business development curriculums in law firms is the topic of “trust.” Trust is difficult to quantify and as a result, difficult to measure. So...more

$1,000 Lawyers and Howard Schultz’s $12 Cup of Coffee

by Wicker Park Group on

Howard Schultz recently announced he is stepping down from his role as CEO and Chair of Starbucks to focus on the company’s plans to build high-end coffee shops that charge as much as $12 per cup of coffee. That makes me...more

The Strange Pattern of BigLaw

by Valorem Law Group LLC on

There is a certain pattern or chronology of decisions that most law firms in the U.S. engage in that continues to baffle me. This year especially. First, BigLaw instituted enormous associate raises notwithstanding the clamor...more

Herding Visionaries & the Velocity of Change

by Valorem Law Group LLC on

I have learned a lesson over the past few years that has revealed itself most often during the frequent get-togethers we are lucky to have with other disruptors in the legal industry -- herding visionaries is a difficult...more

Business Development Training: Five Simple Resolutions for 2017

by Wicker Park Group on

As is customary, the New Year brings with it a variety of resolutions, plans and promises. As such, this is a great time to outline and schedule business development training for the year. Along with the traditional...more

128 Results
|
View per page
Page: of 6
Cybersecurity

"My best business intelligence,
in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
Sign up using*

Already signed up? Log in here

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.
Feedback? Tell us what you think of the new jdsupra.com!