Young Lawyers Client Services

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Be the Effective Team Your Clients Need

“When I select attorneys to handle a matter, I really look for a team. I want the leader to be familiar with the case and giving people direction. I don’t expect him to get in the nitty-gritty from day one, but you do really...more

How to Deal with Feedback

The single greatest truth in any client feedback effort is simple: If you are not prepared to act on the feedback, don’t ask for it. In every client feedback program—whether we are conducting the interviews ourselves...more

A GC’s Guide to Winning (and Keeping) Business

In my career, I have had the opportunity to be general counsel for a bank holding company, a large state medical center and a state bar association. Each entity was different in terms of its leadership and operating...more

10 Tips to Score a Perfect “10” with your Corporate Clients

As outside litigation counsel, we are often brought in to represent new clients when they are on the receiving end of a fresh lawsuit. Jumping in to get a handle on the matter is key, but taking time to get to know your...more

Game On: A Fresh Take on Business Development Training

We play and watch games throughout our lives. Own a frequent flyer card? You qualify as a player. Buy an occasional lottery ticket? Play recreational sports or video games? Yep, you’re a player. Games are everywhere in our...more

Help Your Clients with Spring Cleaning

As the weather warms, I find myself wanting to do household spring-cleaning chores while also dreading the effort. I long for a day to pack away winter coats and make room for lighter, brighter clothes in the closet, to...more

The Crucial Difference in Real Deadlines and Perceived Ones

In a recent client feedback interview, a deputy general counsel told a common story. He had all but forgotten the Thursday deadline for a filing in a litigation matter of medium importance. His regular outside litigation...more

The Client Contact You Need to Know

Not long after I made the move from law firm practice to general counsel at a Texas financial institution, I observed that the senior executives at our holding company (the key decisionmakers) all had internal people within...more

Be a Resource—Not a Roadblock

In some businesses, clients view their lawyers as impediments to making things happen. Those clients often work with outside counsel who throw up roadblocks and tell them why something won’t work instead of seeking a solution...more

Bad News Doesn’t Get Better With Time

Not too long ago I interviewed the CFO of a Fortune 1000 company who told me, “You picked a bad day to come visit me.” My response: “Great, I am glad we have something to talk about!” He then explained the background. Outside...more

Law Firm Business Development: Share Insights

Many of our clients ask us to help them with presentation skills and we’re more than happy to comply because this is an important skill to develop. But, there is a time and a place for “presenting.” I contend that presenting...more

Feminenglish Part III: Causes and Consequences

Our current series of posts about Feminenglish, that peculiar deferential language female lawyers and business women have learned to speak in meetings with men, and last year’s related series about how men tend to grab the...more

Don’t Neglect Old Clients in Search of a Shiny New Penny

How much time do you typically spend each month seeking new clients? If you’re like many other firm lawyers, you are devoting great blocks of time to RFPs, speaking engagements, industry conferences, entertainment and much...more

Clients speak clearly. Are law firms hearing the message?

I recently read the 2016 Report On The State Of The Legal Market by Georgetown Law and Peer Monitor. I was struck by the clarity of the message being sent by clients, and equally struck by how law firms seem not to hear it....more

5 Essential Steps to Keeping your Client-Centric Resolutions

January 17 has been designated Ditch New Year’s Resolutions Day because that is about how long most people who make resolutions actually stick with them. According to research conducted by Statistic Brain, only 8% of...more

Battling Law’s Second Language

Americans are derided in foreign cultures because so few of us speak a “foreign” language. We simply figure that in light of America’s overwhelming economic, political and cultural power, we are entitled to demand that...more

Why Your Clients Hate to Call You

The year is still new, but the refrain remains the same. Lawyers in firms are finally back at work, catching up from the protracted holiday break and now excited about the promise the new year brings. Yet I’ve already had the...more

A man hears what he wants to hear…

I am sure Simon and Garfunkel never thought their lyrics would find their way into the law (this line has been used by judges in their opinions, so I am not breaking new ground) but when a line fits so perfectly, it is hard...more

Forbes: 5 Minutes Early Is On Time; On Time Is Late; Late Is Unacceptable

Here’s just a flavor for the reasons the author provides in this must-read article: Disrespectful: Being on time is about respect. It signals that you value and appreciate the other person. If you don’t respect the meeting’s...more

Partners in Service: Benefits of a Lawyer-Client Pro Bono Team

As attorneys, we are fortunate to be in a profession that provides a unique and meaningful opportunity to serve our community. Pro bono service allows us to put our specialized skills and experience to work to better the...more

Less Talk of Disruption, More Talk of Creation

There is a natural tendency in people to lament what is familiar and good but now fading away. We are in one of these cycles in law, largely because law firms and law schools are no longer on the familiar path of smooth and...more

Myrland Marketing Motivation: Why Do You Do What You Do?

Myrland Marketing Motivation, A Little Virtual Encouragement To Start Your Week. More Motivation Than Marketing. It’s A Monday Kind Of Thing! What about your job and career makes you feel fulfilled? Spend time today...more

Five Free Tools for Attorneys to Create Better Client Invoices

In general, as attorneys there are certain things we’re good at, and certain things that, as a general rule, we struggle with. When it comes to crafting a creative argument, reading a jury, or responding to a curveball thrown...more

The GC’s Perspective: Relationships Are Key

In my annual year-end scramble to obtain the required Continuing Legal Education credits, I attended a GC panel hosted by our local Legal Marketing Association. As the moderator asked the panel members questions about how...more

Firing in Slow Motion

Rare is the in-house counsel who will swiftly and directly confront outside counsel about minor annoyances or even major frustrations. While there are exceptions, most clients just don’t have the time, bandwidth or interest...more

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