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Not New, Just Normal: Three Ways to Elevate the Client Experience in 2020

Current best practices for cultivating client relationships are not inherently new, unwieldy, nor unprecedented. Jenna Schiappacasse with an in-house perspective....more

An Inside View on Legal Sales: The Client-Facing BD Role in Law Firms [Q&A]

Answers a broad range of questions on the emerging, client-facing business developmentĀ role within law firms....more

Stacking up for Sales: Optimizing Law Firm MarTech to Support Emerging, Client-Facing BD Roles

Overview of an upcoming LMA Tech West interactive session about the technology that supports the emerging legal sales role....more

The Skinny on Legal Sales Roles? LSSO Raindance 2019 Recap

A legal sales executive's role easily translates to added value for both internal and external clients....more

Legal Sales: It's All About the Details

Jenna Schiappacasse with an insider's perspective on how best to prepare for a successful client-facing role at your firm....more

Law Firm Leadership: "But, This Is How We've Always Done It..."

Firms that are not only surviving but thriving are thinking (and acting) outside the box, strategically. Three ways to innovate, by Jenna Schiappacasse. ...more

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