Review and objectives We reviewed a sample of credit card FOS decisions, upheld in the customers favour and upheld in the providers favour. The purpose of the analysis was to: understand weighting of customer evidence versus...more
3/9/2026
/ Consumer Financial Products ,
Consumer Lenders ,
Consumer Protection Laws ,
Credit Cards ,
Debt ,
Dispute Resolution ,
Financial Conduct Authority (FCA) ,
Financial Services Industry ,
Lenders ,
Policies and Procedures ,
Regulatory Oversight ,
UK
In the Dear CEO letter (October 2025) the FCA set out their expectations of firms with regards early preparation. Although they referenced their understanding of the challenges firms may face by stating...more
2/11/2026
/ Automotive Industry ,
Automotive Loans ,
Compliance Management Systems ,
Consumer Financial Products ,
Dear CEO Letter ,
Financial Conduct Authority (FCA) ,
Financial Institutions ,
Financial Leasing Agreements ,
Financial Services Industry ,
Lenders ,
Redress Payments ,
Regulatory Oversight ,
Regulatory Requirements ,
Reporting Requirements ,
Risk Management ,
UK
On 15 December 2025, the UK government laid before Parliament the draft Financial Services and Markets Act 2000 (Cryptoassets) Regulations 2025. This landmark legislation, together with the FCA's messaging, signals a major...more
1/19/2026
/ Anti-Money Laundering ,
Cryptoassets ,
Cryptocurrency ,
Digital Assets ,
Financial Conduct Authority (FCA) ,
Financial Markets ,
Financial Services Industry ,
Investment ,
Money Laundering ,
New Regulations ,
Regulatory Requirements ,
Stablecoins ,
UK
The FCA has recently published the results of its multi-firm review of payments and e-money firms' risk management frameworks and wind-down plans. It once again highlights the need to develop frameworks and plans in-line with...more
The outlook for 2023 looks uncertain, following another tumultuous year. The collapse of a number of large cryptocurrency exchanges has shone another spotlight on the digital asset market. The financial system’s resilience...more
Following the publication of the final rules, firms have been moving at pace to prepare implementation plans for boards to review, scrutinise and challenge, in order to achieve the 31st October deadline set by the Financial...more
With the publication of the final rules there is now only a year to go before firms must comply with their Consumer Duty obligations. The FCA has emphasised that this must be a major cultural shift. While it’s good news that...more