In part one of this series, we explored why Lean Six Sigma practices are relevant to Legal Ops, and how the fundamental steps involved in applying them. This time around, we’ll get a bit more granular, and reveal seven areas where waste and inefficiency can occur within a legal department. The goal? To help you create and refine a vision for your own optimal, high-efficiency end systems.
Like all the posts in this series, we’re drawing on the work of Brian McGovern, Master Black Belt in Lean Six Sigma, and our own General Manager, Workflow Solutions at Mitratech.
As he’d point out? When we’re contemplating “waste,” it’s important to understand that we’re not defining it from our own viewpoint. Instead:
Lean thinking defines waste from the customer/client’s perspective.