Mobile Payment App Complaints are Surging as More Americans Go Cashless -
"Top complaints include trouble with digital wallets, scams and customer service issues."
Why this is important: Roughly four in five Americans already were using digital payment apps prior to the pandemic, according to this report, and the demand for cashless payments has only increased in the past year. These cashless payment systems, however, do not have the same fraud protection under federal law. While complaints continue to funnel in (this report indicates more than 9,000 complaints were filed in the past four years), businesses that rely on these systems must brace themselves, not only for a slew of legal challenges under existing laws, but also for attempts to introduce new legislation to address the gaps in the law.
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