Building True Operational Resilience

Mitratech Holdings, Inc
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[author: Javier Gutierrez]

Operational risks are becoming more disruptive and frequent than never before, threatening to disrupt the operational resilience of organizations.

 

Operational resilience can be considered as the capability of an organization to deliver all critical business processes in the face of disrupting events. This can be particularly tricky to achieve in an ever changing and rapidly evolving business landscape.

How can an organization achieve operational resilience? Through effective risk management.

Operational Resilience: A Critical Business Priority

Given the nature of today’s business environment, the need for digital transformation within organizations, and the increasing threat of risks, operational resilience should be a priority within every organization.

Some key principles to consider when evaluating the resilience posture of an organization should be:

Adaptability

How easy is it for the organization to adapt to different risk scenarios and effectively navigate through them?

Risk-Aware Decision Making

Is key decision-making within the organization purely reactive or is it rather data-driven and risk-aware?

Continuous Risk Monitoring

Are operational risks being properly tracked, managed, and mitigated on a regular basis?

Communication & Collaboration

Are risk management efforts fully collaborative and transparent across the organization or are they viewed as a siloed exercise?

Business Environment

From third-parties to IT infrastructure, how adaptive are the organization’s internal and external business landscapes?

Leadership & Corporate Culture

Truly resilient organizations must embed the idea of resilience within their corporate culture. This can only be achieved through a fully committed leadership team aiming to align the entire organization.

Building true operational resilience takes time, actions and capabilities that are only possible through the amalgamation of people, processes and technology. Viewing operational resilience as a use case to be covered within a GRC program should not be the goal, focus on operational resilience as a critical step for success within your business strategy.

Cyber Resilience within an Operational Resilience Framework

The terms operational resilience and cyber resilience are oftentimes mistakenly used interchangeably. Cyber resilience is just an element within an operational resilience framework. Logically the dimension refers to the capabilities of an organization to respond to a cyber risk that could potentially impact the digital ecosystem of the organization.

Cyber resilience programs must encompass three main use cases within risk management:

Cyber Risk Management

Strengthening your organization’s cyber risk management capabilities is key to building a comprehensive defense against cyber threats and information security attacks.

Third-Party Risk Management

Cyber and vendor risk management are connected by nature. Outsourcing core processes of the business to a third-party is a common avenue organizations go through. 

IT Risk ManagementIT Risk Management

The IT infrastructure (devices, technology tools, networks) and the users of these within an organization, are crucial to keeping the business running. However, they also form an intricate web of threats that risk teams must take into consideration.

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