Choice Hotels International Inc., was recently sued for failing to provide disabled users with information about its rooms’ and grounds’ accessibility. The suit, referencing the Comfort Inn in Gainesville, Florida, states that the hotel’s online reservation system fails to provide users with information about the accessible features for those using wheelchairs or canes.
According to the suit, the hotel has “failed to make its reservations services fully and equally accessible to individuals with disabilities, thereby denying those individuals the same benefits and privileges afforded to guests without disabilities” which is required under the Americans with Disabilities Act (ADA).
Another area that has experienced increase litigation under the ADA is when companies fail to follow ADA guidelines for their websites to be accessible to the visually impaired.
These suits provide incentive for companies to take a fresh look at their websites to determine whether they are compliant with the myriad of laws that apply to websites, including the ADA.