Driving Operational Excellence through Investment Realization of EHR Technology

FTI Consulting
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Electronic health records (EHRs) were created with the expected benefits of automating tasks to improve efficiency, efficacy and overall patient health. As is often the case with new technology, however, the demand to quickly install the technology overshadowed the need for parallel process changes, which in turn affected the benefit realization of many system implementations. In order to realize full investment potential, healthcare provider organizations should pause and step back after initial implementation to assess how the technology was expected to perform, how it is actually performing, and how it can better align with healthcare provider needs in order to realize the benefits that motivated the original decision to implement the new system.

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