GMCQ: Global Media, Technology and Communications Quarterly – Spring/Summer 2020

COVID-19 and IT service provider contracts: A checklist for force majeure events -

The COVID-19 pandemic, and the various restrictions that have been implemented in response to it, are causing extraordinary business disruptions. Many organizations have had to modify their operational controls and accommodate a shift to remote working (among other adjustments). One key impact of COVID-19 involves an organization’s relationships with its IT service providers, which often play important roles in securing their data and systems. Under current conditions, some service providers may face challenges in performing this work, especially for engagements that require significant personnel resources or that require personnel to be on-site.

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