Great Women in Compliance - Donna Schneider on Crucial Conversations

Thomas Fox - Compliance Evangelist
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Welcome to the Great Women in Compliance Podcast, co-hosted by Lisa Fine and Mary Shirley.

Even if we weren’t in Compliance, the need to hold difficult conversations is part and parcel of participating in life in the human race. And it’s also true that Compliance Officers sometimes need to deliver bad news or talk people out of ideas they are very attached to. These responsibilities can lead to the need to invite important stakeholders to a See more +

Welcome to the Great Women in Compliance Podcast, co-hosted by Lisa Fine and Mary Shirley.

Even if we weren’t in Compliance, the need to hold difficult conversations is part and parcel of participating in life in the human race. And it’s also true that Compliance Officers sometimes need to deliver bad news or talk people out of ideas they are very attached to. These responsibilities can lead to the need to invite important stakeholders to a crucial conversation with complex emotions involved. Donna Schneider returns to the GWIC podcast to give us a lesson on Crucial Conversations after teaching courses on this topic in the past. Since Donna last appeared on the show, she has been busy with her Compliance portfolio and shares an update on what she’s been up to with respect to risk assessments.

Donna shares her best tips for successfully navigating difficult conversations and difficult people on the other end. Mindset is key, and Donna sets us up for success from this perspective. She outlines some of the pitfalls that can be problematic for miscommunication and misunderstanding between people to help you avoid some of the common mistakes that are made, leading to fraught feelings. If you’re interested in improving your communication with all stakeholders and increasing successful outcomes in challenging conversations, this episode is just for you! See less -

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