Hold the Phone! The Joint Commission Reinstates Ban on Texting Orders

BakerHostetler
Contact

BakerHostetler

The Joint Commission (TJC) and the Centers for Medicare & Medicaid Services (CMS) took a firm stance against physicians texting patient orders in a recent joint statement, clarifying that it is not acceptable for physicians or licensed independent practitioners to text orders for patient care, treatment or services to hospitals or other healthcare providers. Instead, computerized provider order entry (CPOE) should be the preferred method for submitting orders, and in the event that a CPOE or written order cannot be submitted, a verbal order is acceptable.

The new guidance rescinds TJC’s May 2016 guidance, which permitted utilization of secure text messaging platforms, but was suspended a month later to permit TJC to collaborate with CMS. The results of this TJC/CMS collaboration were manifested in the December 2016 publication, in which TJC prohibits the use of secured text orders and promotes the use of CPOE instead.

TJC also said that all healthcare organizations should have policies prohibiting the use of unsecured text messaging for communicating protected health information. TJC and CMS strongly urged providers to utilize CPOE to ensure accuracy and allow direct order entry into the electronic health record. While permitting verbal orders, the guidance cautions that they should be used infrequently and only in instances when using CPOE is impossible or impracticable.

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© BakerHostetler | Attorney Advertising

Written by:

BakerHostetler
Contact
more
less

BakerHostetler on:

Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
Custom Email Digest
- hide
- hide

This website uses cookies to improve user experience, track anonymous site usage, store authorization tokens and permit sharing on social media networks. By continuing to browse this website you accept the use of cookies. Click here to read more about how we use cookies.