With life sciences organizations moving from experimentation to implementation, AI is becoming a core enabler of innovation across the value chain. The technology is now supporting real-time decisions, and the scope of opportunities for its application will open wider as AI tools become more intelligent. The nature of this opportunity, however, depends heavily on the nature of the business—whether it is designing new drugs or devices, optimizing clinical pathways or managing field-deployed devices.
"Clinical trials do take time to complete and we need to finish each process effectively, with the right amount of data to draw conclusions," says the chief innovation officer of a US pharma company. "AI can expedite the process, so that products can hit the market sooner."
A vice president of a life sciences multinational explains that AI is playing a key role in personalized medicine, particularly in the early steps. "For example, with personalized therapies, where the whole supply chain is inherently slow and complex, AI-enabled automation can help improve vein-to-vein [taking stem cells, developing treatment and then transferring to the patient] and time-to-patient processes. These are areas where we can gain efficiency, but it does require a lot of validation and regulatory compliance. You can’t just overhaul manufacturing facilities overnight."
For healthcare providers, the focus is squarely on operational pressures. Respondents see the greatest potential in AI-enabled operational efficiency (62 percent), clinical trial optimization (58 percent) and remote monitoring (52 percent).
"The importance of engagement and keeping in touch with patients has increased. As healthcare providers, the responsibility of communicating falls on us, and we can optimize the process using AI," says the director of innovation of a Taiwanese healthcare provider.
The emphasis reflects real-world constraints: limited staffing, rising demand and the need to improve throughput without expanding headcount. AI is being used to manage patient flow, improve scheduling and identify trial candidates more efficiently. By contrast, robotic surgery (zero percent) and mental health treatment (six percent) are seen as niche use cases, limited by cost and integration challenges.
Meanwhile, among medical device companies, the leading area for AI impact is quality system optimization (56 percent), followed by post-market surveillance and new product development. These companies are using AI to improve how they detect and manage quality issues, triage complaints and respond to non-conformances—enhancing both compliance and efficiency. At the product level, devices for diagnostic tests (56 percent) and drug delivery systems (54 percent) are seen as the biggest beneficiaries of AI, thanks to their instrumented design and measurable outputs. More mature device types, such as ventilators and infusion pumps, are seen as slower to evolve due to safety and regulatory constraints.
Animal health companies report a broader spread of priority use cases, led by animal monitoring and wearables (48 percent) and diagnostic decision support (48 percent). These are closely followed by behavior analysis (44 percent) and trial optimization (44 percent). AI tools are being adopted to detect early signs of disease or welfare issues, assist with diagnosis, and streamline the set-up and execution of clinical studies. Robotics and livestock management platforms currently lag due to limited infrastructure and cost-benefit barriers, with just 4 percent and 0 percent, respectively, citing these as high-impact areas.
"Clinical decision-making is an area where AI will be very helpful," says the head of R&D of an animal health company in India. "With animals, the diagnosis process is slightly more challenging. Recognizing reaction to drugs and diagnosing issues effectively will be done using AI."
Product design benefits
AI is quickly becoming a frontline capability in life sciences product design. Traditional development cycles often suffer from long feedback loops, where flaws or unmet user needs emerge too late. AI tools help teams simulate outcomes, incorporate usage data and refine concepts earlier and more efficiently.
The emphasis on collaboration is strongest among healthcare providers and animal health companies, where 52 percent of each see it as one of the biggest design benefits. In these settings, "design" often involves service configuration as much as engineering. AI-supported documentation and shared workflow tools help clinical, operations and informatics teams co-create specifications and protocols, translating promising ideas into workable solutions.
"Data-driven decisions can also reduce human errors," says the head of data and AI at a French animal health company. "Teams involved in the design phase can avoid redundant procedures by using AI more extensively in their everyday functions."
Increasingly, product teams are also applying AI earlier in the design life cycle, using data and predictive models to simulate patient behavior, flag likely failure points and iterate more effectively across technical and clinical teams.
Human pharma companies are more likely to highlight personalized product development, with 48 percent choosing it as the primary design benefit. That reflects a shift toward pipelines tailored by biomarkers and subpopulation data. AI supports this by helping teams identify biological variability earlier, anticipate delivery and diagnostic needs, and fine-tune product characteristics for the intended patient population.
Medical device companies, by contrast, focus on enhanced accuracy and precision, cited by 42 percent. AI is being embedded in computer-aided design and simulation tools to refine sensor placement, signal processing and tolerances. The results are fewer late-stage changes, faster validation and stronger submissions for regulatory approval.
Empowering commercialization
The growing focus on customer insight reflects a shift from broad segmentation to more evidence-based targeting. Companies are combining multiple datasets—such as anonymized patient records, insurance claims, pharmacy orders and service call logs—to spot where uptake is most likely, identify friction points that delay treatment starts, and fine-tune messaging to the needs of individual sites or clinicians. When this works well, sales funnels are more effective and supply chains are better matched to actual demand.
However, the most valued benefit depends on the company’s role in the life sciences ecosystem. Over half of healthcare, for instance, highlight personalized engagement (54 percent). AI is helping tailor communication to match language and literacy, direct patients to the right services and support adherence based on individual needs. These tools are especially useful in complex care environments involving multiple providers and payers.
Human pharma executives, by contrast, place more weight on accelerating time to market (51 percent). Here, AI is allowing companies to move faster by identifying high-potential markets earlier, selecting trial sites and investigators with more precision and generating launch materials at greater speed. AI can also help time field deployment more effectively, using live data to guide engagement instead of relying on pre-set timelines. The overall effect is a shorter path from approval to adoption.
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