For many, COVID-19 forced an answer to the question, “Can I work from home?” Even though many business leaders were not necessarily on board with the change, the risks of COVID-19 forced businesses to put in place platforms that enable remote work. As a result, companies began sending employees home and both physician groups and hospitals followed suit wherever possible. While clinical staff had to find ways to remain safe in the workplace, revenue cycle management staff were sent home to work remotely. At first, the benefits of maintaining a healthy staff outweighed the costs of transitioning to remote work; however, even post-pandemic, the decision will have lasting effects as employees ask for permanent changes.
Please see full Publication below for more information.