Samsung Electric Cooktop Owners Report Dangerous and Potentially Defective Burner Control Knobs That may Increase the Risk of Burn Injuries and Fires

Console and Associates, P.C.

Recently, owners of certain Samsung electric cooktop ranges have filed complaints with the manufacturer as well as the U.S. Consumer Product Safety Commission regarding their concerns over potentially defective control knobs. Consumers’ concerns are centered around the fact that their Samsung ranges turn on as a result of minor, inadvertent contact, such as when an owner brushes up against the knob. This unintentional activation presents a serious risk of burn injuries—or even fires—especially for families with young children who may not understand the dangers that certain kitchen appliances can pose. Although Samsung acknowledges that its ranges activate easily, the company has so far decided only to advise customers to purchase third-party knobs or locks to avoid the potential dangers that their control knobs present. Unfortunately, Samsung has yet to issue a formal recall, leaving owners to pay for the necessary repairs or replacement parts out-of-pocket or live with a potentially dangerous cooktop.

If you own a Samsung electric cooktop and have noticed that your range turns on too easily, you do not need to accept the company’s refusal to do anything to solve the problem. To learn more about bringing a legal claim against Samsung in hopes of getting the company to make things right, please see our recent post on the topic here.

What Are the Consumer Complaints About the Samsung Electric Ranges?

Multiple consumers have reported that accidental contact with their Samsung electric range can activate the unit’s burners. As a result, even a minor touch can activate a burner. Essentially, the ease with which the unit’s knobs can be activated, and the fact that the burner control knobs can be rotated without resistance, fails to prevent the range from being turned on inadvertently.

Are Samsung Electric Cooktop Ranges Defective?

While Samsung acknowledges that certain models of the company’s electric cooktops turn on very easily, its official position is that the affected cooktops meet “international standards” for stove knobs. However, what is known is that many consumers have reported their concerns to the company. In turn, Samsung is advising consumers who are concerned to purchase aftermarket workarounds, such as burner control locks. Simply put, it is too early to tell if Samsung cooktops are defective; regardless, consumers have valid concerns about the safety of their Samsung ranges.

Which Samsung Ranges Have Potentially Defective Control Knobs?

Consumers who own several models of Samsung electric cooktops have reported that their units turn on very easily. The issue relates to potentially defective control knobs that rotate without resistance, potentially resulting in the inadvertent activation of the stove’s burners. Currently, the list of models which may have dangerous control knobs includes, but is not limited to:

  • NE58F9500SS,

  • NE58F9500SS/AA,

  • NE58F9710WS,

  • NE58F9710WS/AA,

  • NE58H9950WS,

  • NE58H9950WS/AA,

  • NE58K9430SS,

  • NE58K9430SS/AA,

  • NE58R9311SS,

  • NE58R9311SS/AA,

  • NE63T8511SS, and

  • NE63T8511SS/AA.

Those who own one of the above models of Samsung cooktops or any other model with similar control knobs that turn on too easily may have a defective unit. While Samsung has not yet issued a control knob recall, that could change as consumers continue to report instances of defective control knobs. Additionally, consumers who recently purchased or own an affected model may be able to bring a legal claim against the company in hopes of getting Samsung to take more definitive action, such as replacing the cooktop knobs or repairing them at no cost to the owner.

What Are the Symptoms of a Potentially Defective Samsung Burner Control Knob?

Customers who own Samsung electric ranges report that burner control knobs mounted on the front of the unit turn without resistance, sometimes leading to unintentional activation. Some consumers have reported that the potentially defective ranges have caused injuries to family members or even started fires in their homes.

Consumers who own a Samsung electric range and notice any of the following symptoms should know that the unit may be defective:

  • The electric range makes unusual noises when activated;

  • A range’s control knobs rotate more easily than expected; and

  • The stove’s burners seemingly get hot without warning.

While Samsung acknowledges that the company’s range knobs turn on cooktops too easily, the company only suggests that owners purchase their own third-party burn knobs or knob locks if they are concerned about inadvertent activation. In other words, Samsung has not issued a burner control knob recall and—at this point—it does not appear that the company intends to do so. However, that may change if enough consumers bring the company’s attention to the dangers that the potentially defective control knobs present.

Can Consumers Force Samsung to Fix Potentially Dangerous Burn Control Knobs?

Despite many consumer complaints to Samsung and the U.S. Consumer Product Safety Commission, Samsung has yet to come up with a meaningful solution for customers. At this point, rather than fixing the affected units by repairing or replacing the allegedly defective burn knobs, Samsung is advising consumers to purchase after-market cooktop knob covers or locks to avoid the dangers the original knobs present. Barring a voluntary recall, it is unlikely that Samsung will repair or replace the dangerous knobs.

Those who own a Samsung elective range that is experiencing problems with the burner control knobs may own a defective unit. While Samsung has acknowledged issues with its burner knobs, it has not issued a recall, leaving consumers to either pay out-of-pocket for a replacement knob or live with the potentially dangerous cooktop. However, product liability attorneys are investigating claims of defective Samsung electric cooktop on behalf of consumers. If evidence emerges indicating that these ranges are defective, owners may be able to join a class action lawsuit seeking compensation from the company.

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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