Service Agreement Lessons From July's Global Tech Outage

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In the early morning hours of a random summer Friday in July, IT systems around the globe began to experience widespread crashes.

Initial fears of a massive cyber or other malicious attack by a state-sponsored actor or other private party proved to be unfounded. Instead, the culprit was much more mundane — simple human error in what we now know was a single misconfigured update.

Originally published in Law360 - September 20. 2024.

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