Sitting with the C-Suite: Differentiating Through Client Service

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On August 12, Baker Donelson’s Clinton Sanko sat down with Hal Brooks, CEO of HaystackID, and Andrea Wallack, now President of HaystackID, via WebEx. Hal, Andrea and Clinton covered HaystackID's and NightOwl's merger, which was announced on August 4, 2020. Hal will be returning to the show later in the year, to cover the combined entity in more detail; Andrea was the CEO of NightOwl prior to the merger. For this special preview, the group discussed a variety of topics around the integration of the two companies, the expected benefits See more +
On August 12, Baker Donelson’s Clinton Sanko sat down with Hal Brooks, CEO of HaystackID, and Andrea Wallack, now President of HaystackID, via WebEx. Hal, Andrea and Clinton covered HaystackID's and NightOwl's merger, which was announced on August 4, 2020. Hal will be returning to the show later in the year, to cover the combined entity in more detail; Andrea was the CEO of NightOwl prior to the merger. For this special preview, the group discussed a variety of topics around the integration of the two companies, the expected benefits of the deal, planned service enhancements, the actual deal process, and much more.

In this video, Andrea talks about her new role as president, including the responsibilities for the entire managed services business unit, and the ultimate goal of protecting the company's "customer first" mindset.

LeanDiscovery: Sitting with the C-Suite is a series of interviews designed to provide in-house legal counsel with a birds-eye view of the eDiscovery marketplace, particularly its various technology and service providers. A key component of great eDiscovery management and execution is having a great supply chain. Sitting with the C-Suite is a forum to hear directly from the C-Suite of various eDiscovery providers about the marketplace history, current and future service offerings, and expectations of things to come. This is not an advertisement or endorsement of any of the speakers, or the companies, services and technology that they represent, by either the interviewer or Baker Donelson. The views expressed are those of the speaker. Baker Donelson’s eDiscovery team seeks to provide the best client value throughout the eDiscovery life cycle. If you have any companies or speakers that you would like to see featured, please feel free to reach out to us at LeanDiscovery@bakerdonelson.com. See less -

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