[Webinar] NPS: Will Your Clients Be Your Advocates?

November 19th, 1:00 pm - 2:00 pm EST
Association of Certified E-Discovery Specialists (ACEDS)
Contact
November 19th, 2020
1:00 PM - 2:00 PM EST

Net Promoter Score (“NPS”) is arguably the gold standard and leading metric of customer loyalty for corporate America. Two-thirds of Fortune 1,000 companies have employed NPS surveys (with one CEO going so far as describing it as religion). It may make you wonder: what is all of this about, and most importantly, what’s our NPS? On one level the survey is one simple question, answered with a single number (on a 0-10 scale), and a comment if you’re lucky. On a deeper level, it’s so much more: it’s invaluable insight that captures and quantifies your company’s word-of-mouth and helps drive positive business changes. Join our panelists, Marc Zamsky, CEO at Compliance, Maribel Rivera, Sr. Marketing & Operations Leader at ACEDS, and James Zinn, Director of Commercial Partnerships and Alliances at Relativity to discuss NPS best practices, insights, industry benchmarks, and more!

Speakers:

James Zinn

James Zinn
Director, Commercial Partnerships and Alliances
Relativity

James Zinn is the director of commercial partnerships for Relativity where he is responsible for Relativity’s indirect go-to-market strategy and operations globally. He leads a team charged with the strategy and execution of programs to grow a fully integrated channel partner strategy and ecosystem. James has two decades of experience leading global technology and consulting teams to solve client problems and disrupt the professional and legal services market.

Marc Zamsky, CEDS

Marc Zamsky, CEDS
COO
Compliance

Marc Zamsky, CEDS, has been architecting and delivering comprehensive eDiscovery solutions and legal review services since 1996. In his role as CEO, Marc brings a strong record of strategic planning, organic business growth, and operational efficiency. He guides the firm’s strategic direction and initiatives to deliver the highest standards of quality and customer service. Marc serves as Compliance’s champion to advance innovative approaches for client cost control and data management, including implementation of advanced analytics and workflows for corporate legal departments and their outside counsel.

Maribel Rivera

Maribel Rivera
Senior Director of Community Relations
ACEDS

Maribel is a senior director at ACEDS, responsible for local chapter, membership, and event management and client engagement. As a seasoned marketing leader who has helped brands and businesses connect with their audiences and achieve their goals, her breadth of experience, complemented by finely honed strategic and creative abilities, unlock innovative campaigns and bring ideas to life for clients. Maribel has consulted for a variety of private clients in technology, education, and recruiting, crafting and leading marketing and operations solutions for small and mid-sized companies. Prior to joining ACEDS, she served as director of sales operations for FRONTEO USA Inc., leading transformation initiatives for the sales team. An active member of Women in eDiscovery, ARMA Metro NYC and ACEDS, she also devotes time to charities, including Life Preservers Project, an anti-human trafficking nonprofit, and Operation Backpack. She speaks regularly on marketing and personal branding, diversity and inclusion, fighting against abuse of power, and dealing with sexual misconduct in the workplace. When she isn’t working, creating or giving back, Maribel enjoys traveling, reading, continuing her education and working out. Reach her via email at mrivera@aceds.org or on Twitter @Maribel_Rivera.

PRESENTED BY:

Association of Certified E-Discovery Specialists (ACEDS)
Contact
more
less

Association of Certified E-Discovery Specialists (ACEDS) on:

Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
Custom Email Digest
- hide
- hide