On April 9, 2018, Institutional Shareholder Services Inc. (ISS) launched a new online communications portal, the ISS Help Center, to provide a simplified interface for submitting questions to ISS Research. The new Help Center will be used for submitting questions and requests to ISS for a number of important subjects, including:
Additionally, ISS’s announcement of the new Help Center reminds companies and their advisors that Help Center submissions should not refer to any past, present or expected services from ISS Corporate Solutions, Inc. (ICS), in order to maintain separation between ISS Research and ICS.
Effective immediately, companies and other parties should contact ISS using the Help Center at https://issgovernance.service-now.com/csp, rather than submitting questions to the ISS Global Research Help Desk, or to other email addresses that are being retired with this launch:
The Help Center launch followed shortly after ISS updated its U.S. Proxy Voting Research Procedures & Policies FAQs on March 29, 2018, and prompted a further update to address the new Help Center communications processes. The updated FAQs are available here and address the following topics: