Each NTSB investigation poses unique problems for the parties involved. Like a key entering a lock, each move a company makes needs to be just the right fit. Nevertheless, in our collective 100+ years of experience guiding companies through the investigation process, we have found the list below to encompass the master keys. They are, quite simply, the “Do’s and Don’ts.”.
In the aftermath of an accident, the NTSB is looking to you and your expertise to help them get it right. If, through lack of experience, you unwittingly become an obstacle to the investigation, the result will be a ruined relationship with regulators and flawed findings.
A calm, measured, steady response ,with these points in mind, will see you through.