Ballard Spahr LLP

On July 7, 2021 the Consumer Financial Protection Bureau (CFPB) launched a digital toolkit for media, intermediaries, and other stakeholders interested in providing information and resources to renters and mortgage borrowers who continue to struggle financially from the coronavirus pandemic. The toolkit has sample communications that can be used to inform consumers about their protections and relief options. The sample communications include:

  • Housing and rental relief emails.
  • Social media posts.
  • Videos in both English and Spanish.
  • Printed handouts in both English and Spanish.

For parties who use the sample communications, the CFPB requests they indicate that the content, originated with the CFPB.

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