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Case Management Mediation Client Services

JAMS

The X Factor in Mediation Success: Why a Consistent Client Experience (CX) Fosters Trust

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A recent survey found that 90% of businesses have made customer experience (CX) their primary focus. While that statistic makes complete sense for most business interactions, one might wonder what bearing does it have on the...more

Miles Mediation & Arbitration

It’s The Result That Matters

The purpose of arbitration is elegantly summarized in the introduction to the CPR Non-Administered Arbitration Rules: “The primary objective of arbitration is to arrive at a just and enforceable result, based on a private...more

JAMS

From Conflict to Clarity: Why the ADR Experience Matters in Successful Resolution

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With legal disputes at an all-time high and courts facing record backlogs, alternative dispute resolution (ADR) is more relevant than ever. As attorneys and clients turn to ADR, it is important to understand how the “behind...more

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