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Young Lawyers Client Services

Make the Most of Your Collection Calls

by Wicker Park Group on

December is a busy month for most law firms. In addition to the holidays and hectic schedules, it is budget and collection season for most firms, and everyone at the firm is laser-focused on closing out the year. Tensions are...more

Year-in-Review and Year-Ahead Conversations

by Wicker Park Group on

We’ve written countless blog posts about the importance of talking with clients “off the clock” to seek feedback and gain a better understanding of their businesses, strategic goals, preferences, priorities and pressures. The...more

10 Steps to Navigate the Labyrinth of E-Discovery for Small to Mid-Size Firms

by Pessin Katz Law, P.A. on

The practice of exchanging discovery in federal litigation has ballooned to its own cottage industry within the practice of law. Many law firms tout expertise in the practice “Electronic Discovery Law.” Heady conferences...more

Law Firm Leadership: Give Thanks to Clients While Creating Your Unique Distinction

by JD Supra Perspectives on

This time of the year provides a great opportunity to reach out to your clients and contacts to thank them for working with you and for being a part of their organization....more

Say Thanks and Strategize Your Year End

by Wicker Park Group on

Here at WPG, Thanksgiving is one of our favorite holidays. It allows for cherished time with friends and family. Most of us, at least in the United States, are able to slow down, take a few days away from the office and be...more

Interpersonal Skills Training Enhances Career Success

by Wicker Park Group on

Last week, I taught a public speaking class to a group of five first-year associates at a mid-sized law firm. All of the associates were fast approaching—or initially enjoying—their 30s. They were smart, energetic and happy...more

When It Comes to Pretrial Publicity, Should Lawyers Let Their Clients Do the Talking?

When it overturned a federal court’s order suppressing a litigant’s right to publicly gripe about a pending suit late last month, the Ninth Circuit took the opportunity to remind those of us in the legal profession that we...more

Five Steps to Making Your Law Firm More Dynamic

by Hayse LLC on

The legal services market is as competitive as ever-ask any law firm leader. More clients are bringing work in-house or turning to alternative providers. Law firms know that and fight fiercely over what is left. Lawyers...more

What “Adding Value” Really Means to Clients

by Wicker Park Group on

Those readers familiar with Wicker Park Group are aware of our key theme in 2017: Adding Value. For those of you new to the concept, adding value is one of the most important qualities necessary to building long-term,...more

What Clients Love (and Hate) about Email Communication from Lawyers

by Wicker Park Group on

Clients are increasingly asked to do more with less. They have greater responsibilities, have more work to do and often spend all day going from meeting to meeting or conference call to conference call. Email is often the...more

The “One Size Fits One” Approach to Client Feedback

by Wicker Park Group on

As firms plan for 2018, we spend a lot of time talking with existing law firm clients as well as those that are (finally) prepared to launch a formal client feedback program. As part of that conversation (and even in formal...more

How to Handle Difficult Feedback

by Wicker Park Group on

The two most frequently asked questions we answer when working with our clients at the beginning of any engagement are: - 1. How do we handle difficult feedback? 2. What happens if we don’t have a formalized system to...more

How to Get Happy Clients, Effective Employees, & Lower Costs With These 8 Legal Project Management Tips

by Exterro, Inc. on

All lawyers are looking to increase revenue, but these days, with more and more clients leveraging technology and bringing tasks in-house, law firms need to break from the status quo in order to stay competitive. This is...more

The Importance of a Good Introduction

by Wicker Park Group on

This is the first blog in a three-part series on the value of introductions and how good introduction skills lead to better client service and new business. Check back soon for the second installment. Introductions are...more

Three Reasons to Break Up With a Client

by Dentons on

Knowing when to end an attorney-client relationship is fraught with trepidation, especially when it becomes obvious that the relationship is on a troublesome path. It should therefore come as no surprise that withdrawing from...more

When Mistakes Happen, Don’t Forget to Be Human

by Wicker Park Group on

Given what we do for a living, we are often traveling by plane and spend quite a bit of quality time with specific airline carriers. The three of us happen to fly three different airlines, but the experience tends to be the...more

In-House Perspective: 4 Ways to Differentiate Your Practice and Earn Our Business

by JD Supra Perspectives on

The latest Voice of the Client post by Society 54's Jill Huse answers: what factors influence whether or not in-house atorneys hire outside counsel?...more

The Client Contact You Must Meet

by Wicker Park Group on

Firms today are missing out on work because they’re failing to invest in a hugely important client contact: the in-house legal operations professional. Building relationships with GCs and in-house counsel is very valuable,...more

What Lawyers Can Learn From Waiters - Lessons in Exceptional Client Service

by JD Supra Perspectives on

Lessons for lawyers in exceptional client service, from your friendly wait staff....more

Go Visit Your Client’s Place of Business

by Wicker Park Group on

I get the pleasure of seeing some pretty amazing places of business for my job. We get sent to all sorts of businesses all around the world to interview law firm clients and learn about their businesses and how the law firms...more

How (And Why) to Personalize Your Lawyer-Client Connections

by JD Supra Perspectives on

Getting to know the personal interests, concerns, and desires of the people for whom you do legal work is essential. ...more

Apology? In Litigation? Really?

by Varnum LLP on

Countless clients have begun our relationship with this simple statement. Why wouldn’t a person who caused an accident resulting in serious injury say this simple thing? There are a lot of reasons. First, the insurance...more

10 Trends Law Firm CMOs See Happening Right Now

by LawVision Group LLC on

In a recent roundtable meeting of CMOs from mid-sized regional firms, participants identified 10 trends they are seeing in 2017....more

Vanilla. Tastes good, but It’s a Bad Way to Market.

by Valorem Law Group LLC on

If you spend any time reading law firm websites, you soon come to one conclusion: all of them were written by the same person. We know this because all law firms say the same things–best schools, best lawyers,...more

Few States Still Have an Ethics Opinion Regarding Lawyer Cloud Usage: eDiscovery Best Practices

by CloudNine on

The Legal Technology Resource Center (LTRC) of the American Bar Association’s (ABA) web site has a great resource for those who want more information regarding a variety of technical topics, including the ethics for lawyers...more

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