The CFPB announced yesterday that it is partnering with the City of Boston to facilitate the ability of consumers to ask questions and submit complaints to the CFPB. Boston consumers will be able to reach the CFPB by calling the Boston Mayor’s Constituent Service non-emergency hotline at (617) 635-4500. Consumers who call the hotline with a question or complaint about consumer financial products or services will be transferred directly to the CFPB.
The Boston partnership is similar to the partnership the CFPB entered into earlier this year with the City of Newark, New Jersey. Newark consumers can use a local 4311 hotline to reach the CFPB with questions and complaints about financial products and services.
In addition to the Newark partnership, the CFPB has previously announced partnerships with the Cities of Chicago and New York and a tribal government, the Navajo Nation.