Ticketmaster and its affiliates entered into a settlement with the Federal Trade Commission (FTC) on February 18, 2010, in which Ticketmaster agreed to pay refunds to consumers who purchased tickets for 14 Bruce Springsteen concerts in 2009 through Ticketmaster’s resale website, TicketsNow, and to include certain disclosures about the cost and risk of purchasing tickets through its various reseller sites. The FTC will be sending out warning letters to other ticket resellers reminding them of similar best practices. This should act as a reminder to all businesses, not just ticket resellers, of the importance of clear and conspicuous disclosures on websites and in other advertising and promotional materials.
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