Do your clients know you care?


I am staying at the Ritz Carlton in Philadelphia this week. And, even though I did not see him when I arrived Sunday night, I am hopeful I will run into Bill Richardson, Jr. before I leave.

If you are a regular reader, you know that Bill goes out of his way to make each hotel guest’s day just a little better. After seeing Bill for many years, I wrote about him in my blog: I Want to Be Like Bill Richardson, Jr.

I thought of Bill when I got this email from Atlanta lawyer, Tom Grant.

I met you once in Atlanta at my old law firm and have thankfully benefitted from your blogged marketing advice for years.

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