Don’t Just Say: “Thank You”

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Saying “thank you” is one of the most powerful client development tools in your tool kit. When you do it in an authentic and meaningful way, the person you have thanked will want to do more to help you. On the other hand, if you just say: “thank you,” with nothing more, that is like saying “fine” when someone asks: “how are you?”

Recently, a Dallas lawyer I coach who is in one of my “Give and Take” book discussion groups referred a matter to Leila Rafi, a Toronto based McCarthy Tétrault lawyer I coach, who is in the same “Give and Take” group.

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