Business decisions to outsource often focus on the need to improve service performance and drive innovation. At the outset of an outsource process, most service providers enthusiastically promote their “transformational” outsourcing services and the resulting improvements and innovation. But companies mostly find that, once a contract is signed, much-promised performance improvements
and innovation rarely materialise. So, how can an outsourcing relationship be structured to drive the
desired service provider behaviour and deliver service improvements or innovation?
Firefox recommends the PDF Plugin for Mac OS X for viewing PDF documents in your browser.
We can also show you Legal Updates using the Google Viewer; however, you will need to be logged into Google Docs to view them.
Please choose one of the above to proceed!
LOADING PDF: If there are any problems, click here to download the file.