How Your Client Service is Measured

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As you likely know, I fly a lot for business. I have spent a lot of time on planes and in airports throughout my career. I have been on airplanes with hundreds of flight attendants. I given my ticket to hundreds of gate agents.

While I would not be able to teach anything about passenger safety, security or how to work behind the counter, I could teach flight attendants and ticketing and gate agents something about service. I don’t pay much attention to how I get treated. I have close to 5 million miles on American Airlines and I think most American flight attendants and gate agents know I am a frequent, loyal flyer.

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Published In: Firm Marketing Updates, Professional Practice Updates

DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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