How Important is Customer Service?

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In the legal industry, we know how important it is to keep our clients happy, to find ways to work with them that show them we understand their business and their pains. But how good is your firm's customer service, really? Generally, you're not the only one interacting with your clients, so do the other people at your firm who work with your clients give them the same level of attention and service that you do?

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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