What Do GM and Big Law Firms Have in Common?

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A longtime reader of my email newsletters recently reminded me of an item I wrote nearly three years ago, concerning how the Japanese auto makers started from scratch in this country but built up a dominant position by learning what their customers wanted and then providing it. "The American car makers," I wrote, "no longer listened to their public, no longer made cars with quality, and no longer cared about their legacy and long term reputation. The Japanese did." My bottom line comment, which has turned out to be even more prescient than I expected: "General Motors, once the largest corporation in the world, lost sight of the fact that its real purpose was serving customers, not making cars. Before too long we may read about GM's bankruptcy."

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Ed Poll, LawBiz | Attorney Advertising

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