3 Simple Ideas to Delight Your Clients and Set Your Firm Apart


I am often asked how to create a business development culture in a law firm. It begins by understanding the firm's clients’ needs and being creative in responding to them. Client surveys show that clients do not feel they are receiving the service they deserve. So, if you can set your firm apart from other firms, you will have a real opportunity.

Here are three simple things I did when I was practice group leader and in charge of attorney development in my old law firm. You can do them also.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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