Client Service: Anticipating Needs and Offering Solutions-Lessons from Renting Bella Casa


My original title for this post was "Renting Bella Casa in San Miguel de Allende." I decided that title might not attract lawyers who want to learn more about client development and client service.

I do want you to learn a little about San Miguel de Allende and the wonderful house Nancy and I rented from a Michigan lawyer, Charles Soberman. Then, you will learn from the way Charles and Linda Soberman made our experience seamless, what true client service and adding value means.

Last Monday I had coffee with a former partner of mine. He told me he was going back to his second home in San Miguel de Allende the next day. I have always wanted to visit there, in part because the weather is so moderate and in part because we can get there in only a few hours on American Airlines. San Miguel de Allende was also voted number 4 in Travel and Leisure's 2010 Top 10 Cities in the World.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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