4 Ways to Manage Client Expectations

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Clients Judge Service Based on Expectations - and Whether They Were Met or Exceeded.

Managing client expectations may seem like a tall order for many lawyers, but there are many simple strategies that almost appear to be a matter of common sense.

Since attorneys play a large role in setting client expectations, it's important for them to feel like those expectations were met - or even exceeded. To do this, clients have to be constantly managed so that they are not set up for disappointment down the road.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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