Client Service: Sometimes You Have to Be Available 24/7


This has been a tough week for me. On Tuesday evening I traveled to New York to give two presentations at a New York firm on Wednesday. When I put my MacAir computer in a tray and on the belt at DFW, I watched as TSA backed up the belt and my computer fell to the floor. After I got through security I tried to turn my computer on, and to my horror, nothing happened.

Fortunately, I had wireless on the plane. I started going through potential Plan Bs. With my iPad I contacted lawyers I knew in New York in the hope one might have a Mac computer. I loaded the presentations on my iPad, realizing I had not brought the VGA connection for my iPad and would need to buy a new one.

Joyce began trying to convert the two presentations from Keynote to PowerPoint. This was time consuming and difficult. Joyce also contacted Clarice, our contact at the New York law firm.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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