What Do Clients Want?


In a previous Tip, we suggested that clients and client behavior are the best indicators of lawyer excellence. Such lawyers may be specialists in esoteric legal disciplines, or they may be generalists who can answer any client need, but it is really not legal skills that define an excellent lawyer in client eyes. The very first Rule of Professional Conduct (1.1) asserts that "a lawyer shall provide competent representation to a client." But competence is actually a pretty low benchmark. Clients see lawyers as competent, and on a skill level often cannot differentiate among lawyers.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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