Just Staying in Touch with Clients Will Result in New Files

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In love, absence makes the heart grow fonder. But in law practice, it makes the client go away. By staying in regular contact (preferably face-to-face), lawyers will find that they are opening new files from the clients.

The number one complaint that clients have about their lawyers is that the lawyers don’t get back to them. They don’t answer their emails. They are in general unresponsive.

I know of some big clients—clients that any law firm would love to have—who have switched law firms because the regional firm had a 24-hour response rule. The smaller regional firm said: “You call me; you’ll get a call back or a response within 24 hours.”

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Larry Bodine, The National Trial Lawyers Association | Attorney Advertising

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