Client satisfaction interviews help law firms keep clients close

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The Great Recession has dramatically changed the traditional relationship between legal departments and outside counsel. Client satisfaction interviews help law firms stay on top of these changes -- uncovering not only client expectations and potential problems, but also opportunities for new business. In this article, written by Janet Ellen Raasch, Kent Zimmermann of Zeughauser Group discusses the value of client satisfaction interviews in light of the current economy.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

© Janet Ellen Raasch, Web 2.0 Writing for Lawyers | Attorney Advertising

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