How Would You Answer This Client Concern?


A lawyer I coach recently left a small firm to rejoin a 100 lawyer firm he had left 10 years ago. He believed his clients would greatly value that his firm would be able to handle a wide range of legal issues and would have the bench strength needed for larger matters.

During a recent lunch with a group of clients, he was surprised to learn they were actually concerned about his new firm. Instead of seeing the value of full service and bench strength, those clients were concerned that the firm would charge higher rates.

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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.

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