Trolls aren’t just fictional creatures living under bridges in fairy tales – today they are anonymous but highly visible creatures plaguing individuals and businesses on social media. They’re angry, vindictive and financially...more
4/27/2017
/ Consumer Review Fairness Act (CRFA) ,
Contract Terms ,
Defamation ,
First Amendment ,
Free Speech ,
Gag Orders ,
Non-Disparagement Provisions ,
Online Reviews ,
Reputation Management ,
Service Contracts ,
Yelp
Franchised businesses, particularly restaurants, hotels, automotive servicers and others have been falling victim to the digital age. Many consumers now choose the places they do business based on what they read on Yelp,...more
The Canadian Broadcasting Corporation (CBC) recently aired a segment reporting that real chicken content in Subway sandwiches amounted to a lot less than what the average consumer would expect. The network commissioned DNA...more
One of today's challenges faced by franchisors and franchise systems is negative remarks posted online by a customer, ex-employee, or even a dissatisfied franchisee. Negative comments appear in sites created specifically to...more
10/2/2015
/ Cease and Desist ,
Defamation ,
DMCA ,
Facebook ,
First Amendment ,
Franchises ,
Online Reviews ,
Personal Brands ,
Social Media ,
Takedown Notices ,
Terms and Conditions ,
Twitter ,
Yelp