Reputation Management

News & Analysis as of

External Perception of Your Internal Culture Is a Big Deal: What Uber’s Problems Have Taught Us about Reputation

Ethics and compliance officers might often feel like your company’s corporate culture gets tied into knots, with so many groups imposing demands on your organization’s behavior. But really, a better turn of phrase here...more

Think Twice Before Tweeting up a Storm

One of the more memorable lines from 1989’s Steel Magnolias is “if you can’t say anything nice about anybody, come sit by me.” That sentiment— referred to as “schadenfreude” in German — is amplified on social media, and this...more

New U.S. Federal Law Prohibits Contracts With “Anti-Yelping” Provisions

Late last year, President Obama signed into law the Consumer Review Fairness Act (“CRFA”). Intended to protect individuals who write unflattering online reviews of businesses, the CRFA voids contractual provisions in form...more

Foreign Officials, Defamation Claims and the DC anti-SLAPP Statute

First was the lawsuit filed by Yasser Abbas, the son of the Palestinian President, against Foreign Policy Group and one of its reporters, alleging that they defamed him by asking whether he was profiting from his father’s...more

Almost Famous: Trademark Owners May Find Dilution Claims Out of Reach

In a dilution claim, a trademark owner asserts that their famous mark is entitled to protection from use that causes harm to the mark’s reputation or distinctiveness. In effect, the trademark owner is saying that the mark is...more

Trust deficits: the new normal?

In this final stage of research, Populus delve deeper and find out whether business leaders, politicians and media commentators believe that trust can really be rebuilt using the propositions made by The Oxford University...more

Rebuilding Trust in Business: DLA Piper's Recommendations

In 2011, DLA Piper embarked upon an in-depth research programme to shed light on the precarious state of trust in order to help our clients, and the wider business community, better understand the issues and play their part...more

Rebuilding Trust in Business

Our research is based on interviews with elite respondents in business, politics and the media. it therefore provides insights into how the elite views the problem of declining public trust in business, and provides a forum...more

Guidelines for Reputation Management

The reputational injury following a data breach can be severe. Indeed, reputational injury – including lost customers – often surpasses legal liability....more

Will Your Ethics Hold Up Under Pressure?

Waiting to see if your organization’s ethical fabric is as bullet proof as you hope isn’t a great strategy - No executive wants to wake up and find themselves on the cover of the Wall Street Journal, exposed in some...more

FCPA Enforcement Actions and Reputational Damage

If you ask members of a corporate board or senior executives about the cost of an FCPA enforcement action, they will candidly acknowledge all of the costs – fines, penalties, and professional costs (e.g. legal, accounting,...more

A Brave New World for Compliance Professionals

In the past, a compliance professional’s role was somewhat limited to ensuring the organization complied with the laws and regulations that govern it. Today, that role has expanded exponentially. Compliance executives...more

Reputation Matters: Don’t Lose Opportunities Due to Inaccurate Personal Data

Consumers may be injured by inaccurate data that they cannot review or correct. There’s a hole in the bucket, dear Congress. The children’s song, “There’s a Hole in the Bucket,” exemplifies the conundrum many consumers...more

Corporate Political Activity, Reputational Risk Management and the 2016 Federal Election

As the 2016 presidential primary season concludes, we are quickly approaching the summer conventions and the November presidential election. With the political contests becoming more heated, this post is part of a new series...more

Legal Advice Or PR Plan? A Pertinent Privilege Conundrum

The ever-expanding scope of what constitutes the “press” creates new issues for companies and their counsel dealing with disputes that either are in or will develop into litigation. Routine corporate disputes that received no...more

Negative Reviews? Call A Lawyer – But Maybe Not Right Away

In our increasingly narcissistic culture, not only is everyone a critic, but everyone thinks their opinion is of the utmost importance. Smartphones permit us to instantaneously inform everyone of our day-to-day activities via...more

Offshore Leaks and the New Transparency

Last week’s joint investigation by Huffington Post and Fairfax Media into oil intermediary Unaoil, which offered up revelations that seem to implicate a number of big oil and gas companies in grand corruption, quickly...more

Florida Biotech Firm Seeks Identity of Anonymous Message Board Posters in Libel Suit

A critical factor in effectively defending corporate reputation is to know when to take action and when to walk away. Making that decision will often turn on the source of the attack and the credibility of the person or...more

Defamation: Internet Crisis Control

Arriving at his warehouse last week Knott Faire, owner of Faire Carpet Cleaning, discovered yet another complaining critique posted on WELP: “Lots of hype, a mediocre cleaning and a hassle at the end. Don’t get tied up with...more

California’s Correction Statute Amended to Protect Online and Weekly Publications

The California Legislature recently amended Civil Code § 48a to make clear that California’s correction statute applies to weekly and online publications performing the same news-disseminating function as a daily newspaper,...more

Step-In Risk: A New Reputational Risk

This Client Alert discusses the Basel Committee’s proposal to require banks to identify and measure the “step-in” risk from related “shadow banks.” On December 17, 2015, the Basel Committee on Banking Supervision (“Basel...more

Top 10 Topics for Directors in 2016: Social Media

Social Media - Companies that ignore the significant influence that social media has on existing and potential customers, employees and investors do so at their own peril. Last quarter, Facebook reported daily active...more

Risks Engendered By Use of Social Media During Employment

Sharing personal and work-related information on social media sites has become a prevalent practice for many employees nowadays. Likewise, social media is also used by employers as a platform to connect with the public and to...more

Businesses Beware – Use of Non-Disparagement Clauses May Arouse FTC Suspicion

For the first time ever, the Federal Trade Commission (“FTC”) last month sought to have non-disparagement clauses declared unfair under the Federal Trade Commission Act (“FTC Act”) in its case against Sarasota, Florida...more

U.K. Modern Slavery Act: Five Things You Need to Know

The transparency provisions of the U.K. Modern Slavery Act went into effect on October 29. At the same time, the U.K. Government has released guidance for companies seeking to comply with the Act....more

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