News & Analysis as of

Reputation Management

United Airlines: Principle Over People & Profits…Was It Worth It?

by Nancy Myrland on

You have to think twice. No, you have to think more than twice. You have to think before, during and after a crisis to make sure your response is calm, measured, sympathetic, accurate, and correct. Unless you’ve been...more

Consumer Review Fairness Act’s Point of “No Return”

On December 14, 2016 the United States Congress passed an act known as the “Consumer Review Fairness Act of 2016” (“CRFA”). The stated goal of this new legislation is “to prohibit the use of certain clauses in form contracts...more

Reputation Management: A How-To Guide

by Bryan Cave on

The reputational injury following a data breach can be severe. Indeed, reputational injury – including lost customers – often surpasses legal liability. Effective management of the reputational impact of a data security...more

Negative Reviews: Franchises Pursuing Truth, Justice, & Defamation Claims

by Lewitt Hackman on

Franchised businesses, particularly restaurants, hotels, automotive servicers and others have been falling victim to the digital age. Many consumers now choose the places they do business based on what they read on Yelp,...more

If you’re a jerk to employees, they’ll remember

by Ary Rosenbaum on

I always have the belief that I try to treat people the way that I wanted to be treated. However, when someone stabs me in the back, all bets are off. So anyone who maybe had a problem with me when I worked with him probably...more

Three Findings Surface in the 2017 EMEA & APAC Culture & Compliance Programme Benchmark Report

by NAVEX Global on

The business case for corporate culture and its effects on reputational risk management, regulatory violation and misconduct avoidance has become increasingly tangible over the recent years, and even months. This makes any...more

Corporate America Has a Trust Problem. A Big One.

by NAVEX Global on

Trust is plummeting around the world. Presumably that means you don’t believe me, so let’s consider some data....more

External Perception of Your Internal Culture Is a Big Deal: What Uber’s Problems Have Taught Us about Reputation

by NAVEX Global on

Ethics and compliance officers might often feel like your company’s corporate culture gets tied into knots, with so many groups imposing demands on your organization’s behavior. But really, a better turn of phrase here...more

Think Twice Before Tweeting up a Storm

by Robins Kaplan LLP on

One of the more memorable lines from 1989’s Steel Magnolias is “if you can’t say anything nice about anybody, come sit by me.” That sentiment— referred to as “schadenfreude” in German — is amplified on social media, and this...more

New U.S. Federal Law Prohibits Contracts With “Anti-Yelping” Provisions

by Hogan Lovells on

Late last year, President Obama signed into law the Consumer Review Fairness Act (“CRFA”). Intended to protect individuals who write unflattering online reviews of businesses, the CRFA voids contractual provisions in form...more

Foreign Officials, Defamation Claims and the DC anti-SLAPP Statute

by LeClairRyan on

First was the lawsuit filed by Yasser Abbas, the son of the Palestinian President, against Foreign Policy Group and one of its reporters, alleging that they defamed him by asking whether he was profiting from his father’s...more

Almost Famous: Trademark Owners May Find Dilution Claims Out of Reach

by Fenwick & West LLP on

In a dilution claim, a trademark owner asserts that their famous mark is entitled to protection from use that causes harm to the mark’s reputation or distinctiveness. In effect, the trademark owner is saying that the mark is...more

Trust deficits: the new normal?

by DLA Piper on

In this final stage of research, Populus delve deeper and find out whether business leaders, politicians and media commentators believe that trust can really be rebuilt using the propositions made by The Oxford University...more

Rebuilding Trust in Business: DLA Piper's Recommendations

by DLA Piper on

In 2011, DLA Piper embarked upon an in-depth research programme to shed light on the precarious state of trust in order to help our clients, and the wider business community, better understand the issues and play their part...more

Rebuilding Trust in Business

by DLA Piper on

Our research is based on interviews with elite respondents in business, politics and the media. it therefore provides insights into how the elite views the problem of declining public trust in business, and provides a forum...more

Guidelines for Reputation Management

by Bryan Cave on

The reputational injury following a data breach can be severe. Indeed, reputational injury – including lost customers – often surpasses legal liability....more

Will Your Ethics Hold Up Under Pressure?

by NAVEX Global on

Waiting to see if your organization’s ethical fabric is as bullet proof as you hope isn’t a great strategy - No executive wants to wake up and find themselves on the cover of the Wall Street Journal, exposed in some...more

FCPA Enforcement Actions and Reputational Damage

by Michael Volkov on

If you ask members of a corporate board or senior executives about the cost of an FCPA enforcement action, they will candidly acknowledge all of the costs – fines, penalties, and professional costs (e.g. legal, accounting,...more

A Brave New World for Compliance Professionals

by NAVEX Global on

In the past, a compliance professional’s role was somewhat limited to ensuring the organization complied with the laws and regulations that govern it. Today, that role has expanded exponentially. Compliance executives...more

Reputation Matters: Don’t Lose Opportunities Due to Inaccurate Personal Data

Consumers may be injured by inaccurate data that they cannot review or correct. There’s a hole in the bucket, dear Congress. The children’s song, “There’s a Hole in the Bucket,” exemplifies the conundrum many consumers...more

Corporate Political Activity, Reputational Risk Management and the 2016 Federal Election

by Genova Burns LLC on

As the 2016 presidential primary season concludes, we are quickly approaching the summer conventions and the November presidential election. With the political contests becoming more heated, this post is part of a new series...more

Legal Advice Or PR Plan? A Pertinent Privilege Conundrum

The ever-expanding scope of what constitutes the “press” creates new issues for companies and their counsel dealing with disputes that either are in or will develop into litigation. Routine corporate disputes that received no...more

Negative Reviews? Call A Lawyer – But Maybe Not Right Away

by Taylor English Duma LLP on

In our increasingly narcissistic culture, not only is everyone a critic, but everyone thinks their opinion is of the utmost importance. Smartphones permit us to instantaneously inform everyone of our day-to-day activities via...more

Offshore Leaks and the New Transparency

Last week’s joint investigation by Huffington Post and Fairfax Media into oil intermediary Unaoil, which offered up revelations that seem to implicate a number of big oil and gas companies in grand corruption, quickly...more

Florida Biotech Firm Seeks Identity of Anonymous Message Board Posters in Libel Suit

by Akin Gump - Excubitor on

A critical factor in effectively defending corporate reputation is to know when to take action and when to walk away. Making that decision will often turn on the source of the attack and the credibility of the person or...more

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