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Retail Industry Guidance For COVID-19 Coronavirus Outbreak

Many sectors of the retail industry are critical to the nation’s efforts to fight the spread of COVID-19. After all, retailers that sell necessities such as food, medication, personal care products, and household supplies...more

Customer Complaints: How To Avoid Discrimination Claims From Your Clientele

The story of two African-American men arrested for trespassing at a Starbucks while waiting for a friend made national headlines this summer. But the incident did not surprise many African Americans. “Shopping while black” is...more

Hospitality Update, No. 2, June 2013: Lessons Learned from Sports: Improve Your Team Every Year

Seasonal hiring is critical to the hospitality industry’s ability to provide service in peak seasons. Whether it is the rush of the winter ski season or the crowded summer months at the beach, employers’ needs fluctuate...more

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